FAQ's
Do you test on animals?
Of course not! We are animal lovers at beauté brownie. All of our makeup is cruelty free!
How long does it take my order to be shipped?
We ship orders out 5-7 business days after your order is placed. We ship via USPS (United States postal service). Please note that delivery time varies depending on USPS processing. However, as a result of the COVID-19 pandemic and protests throughout the nation, our fulfillment times are currently longer than usual and may continue to be that way until further notice. 😔
How much does shipping cost?
Shipping and handling for all orders costs $5.95.
How do I check on an order I have placed?
Once your order is placed, we will update you with the status of your order within 5-7 business days. Once the order is shipped, an email will be sent to you with the tracking number. You can track your package via www.usps.com
Do you ship internationally?
Yes! Besides shipping to the U.S., we also ship to the U.K. and Canada.
What is your return-refund/exchange policy?
We do not issue refunds or exchanges but these may be accepted on a case-by-case basis in extreme instances. If you've sent an inquiry regarding such an issue, we'll be getting back to you ASAP!
What payment methods do you accept?
We accept all major credit and debit cards, which include visa, MasterCard, American express, discover and PayPal (secure transactions).
Do you charge sales tax?
We are required by law to collect sales tax on all orders.
OMG my favorite item is sold out!
Do not panic! All out of stock items will be restocked. We will let you know through all of our social media pages and through the beauté brownie email list. Follow us and sign up to our newsletter at www.beautebrownie.com!
By the way, we now have AfterPay!
What is AfterPay?
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
How Do I use AfterPay?
At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s that easy!
How does the Afterpay payment schedule work?
All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.
You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.
What if I can't pay an AfterPay installment?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
When will my items be delivered if I use AfterPay?
Afterpay orders are delivered within our standard shipping timeframes like with any other payment method on Beauté Brownie.
Where can I find out more about AfterPay?
Visit the Afterpay website here for a comprehensive list of FAQs and check out Afterpay’s Privacy Policy found here.
If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here.
